Proactive Network Support

'Computer Assist is your professional advantage for Network Support & Management'

Computer Assist provides a fully proactive support solution, managed by experienced IT-Professionals with a high level of personal service delivered through our Help Desk. When you call Computer Assist, you speak to a member of our staff - Not an automated phone menu!

We can provide a fixed price support solution, designed for 5-30 users and our all inclusive IT Facilities Management is designed for larger networks. For organisations that have specific requirements we can tailor a support solution to meet those needs.

Computer Assist Support by its very name is proactive. We closely monitor your systems and manage your network to ensure full optimisation. Our management service extends to liaising with other service providers to give you a single-point of contact solution.

Computer Assist Support includes routine 'Health Check' Monitoring on all business servers, applications and network resources. There is an inclusive Monthly On-Site Visit, where our engineer will carry out all necessary preventative maintenance on your Network, to include checks to your data backup and a physical inspection of the equipment. All activity is fully documented and reported to you; the online Support Centre allows you to track and trace all support activity, its current status and the name of the engineer assigned to your call. In the event that we detect a critical situation, we will advise you on what corrective action is necessary and the level of severity.

Computer Assist Support also includes Priority Handling Emergency Support, Hardware Cover, and Discounted Hourly Rates for Additional Support Class work when required, Warranty Management and Account Management.

Please contact us to discuss your specific requirements.